Responsible Gaming at lee99

Gambling at lee99 is designed to be a form of entertainment — an enjoyable pastime alongside cricket, slots, and live casino games. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, gaming remains exactly that: a controlled, pleasurable activity. However, we also recognise that for a small number of individuals, gambling can become problematic, and we take that seriously.

lee99's responsible gaming programme is built around three principles: prevention (giving players the tools to stay in control before problems arise), early detection (monitoring play patterns and prompting players when warning signals appear), and support (making it fast and easy to reach the lee99 support team when a player needs help). All responsible gaming tools on the platform are free of charge and can be activated instantly from your account settings or by contacting lee99 support.

These signs do not mean a person has failed — they mean it may be time to use the tools and support that lee99 has in place. Recognising a pattern early is the most effective step you can take. Contact the lee99 support team at any time, day or night, and we will help you activate the appropriate safeguards for your account.

All of these tools are accessible through the responsible gaming section of your lee99 account settings, or by sending a request directly to [email protected]. There is no waiting period to activate a limit or restriction — they take effect immediately upon confirmation. Increases to existing limits (for example, raising a deposit cap) are subject to a mandatory review period, giving you time to reconsider before the change takes effect.

To set a deposit limit, go to the Responsible Gaming section in your lee99 account settings and select the limit type you want to apply. Enter the BDT amount and confirm. The limit activates immediately. If you later want to reduce your limit, the reduction is instant. If you want to increase or remove a limit, a mandatory cooling-off period applies — this is a deliberate safeguard that gives you time to reconsider the change.

lee99 offers the following time-out periods, which can be activated immediately from your account or via support:

• 24-hour time-out — a single day away from the platform to clear your head.
• 7-day time-out — a full week's pause, recommended after a run of heavy play sessions.
• 30-day time-out — a monthly cooling-off that provides meaningful distance without permanent closure.
• Custom period — specify any duration up to 6 months by contacting support.

When a time-out expires, your account does not reactivate automatically — you must actively log in and confirm that you wish to resume play. This ensures that the return to gambling is a deliberate, conscious decision rather than a default outcome when a timer runs out. Any bonus eligibility that existed before the time-out will be reviewed on your return, and our support team will be available to discuss your account status with you.

To request self-exclusion, contact the lee99 support team via live chat or email at [email protected]. State clearly that you are requesting self-exclusion and specify the period you wish to apply (minimum 30 days, up to permanent exclusion). Our team will process the request within 24 hours and confirm the exclusion in writing. During this processing window, we recommend that you refrain from placing further bets — and our support team can place an immediate temporary lock on your account while the formal exclusion is being processed if you request it.

If you choose a permanent self-exclusion, lee99 will retain only the data required by our legal obligations and will not send you any further marketing communications. Any balance remaining in the account at the time of permanent exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay), subject to standard identity verification requirements. We encourage any player who is considering permanent self-exclusion to speak with our support team first — there may be a less drastic tool that better fits your current situation.

lee99 operates a strict 21+ age policy. Every player must confirm they are aged 21 or above at registration, and lee99 reserves the right to request documentary proof of age at any point — including at withdrawal. Accepted documents include the Bangladesh National Identity Card, a valid passport, or a government-issued driving licence. Where a player is found to be under 21, their account will be closed immediately, all winnings will be voided, and any deposit balance will be returned to the funding payment method after identity verification.

If you are a parent or guardian in Bangladesh and you are concerned that a child or young person under 21 may have accessed the lee99 platform, please contact us immediately at [email protected]. We also recommend using parental control software on shared devices and keeping your lee99 login credentials private and inaccessible to children. Bangladesh-market users should be aware that devices used by the whole family — shared smartphones or tablets — should be secured with screen locks and app-specific passwords to prevent accidental or deliberate access by minors.

If you believe that gambling is causing harm to you or to someone close to you, please do not hesitate to reach out. The lee99 support team is available 24 hours a day, 7 days a week. We will never judge you for reaching out, and all conversations about responsible gaming are handled with complete confidentiality. Our team can activate any of the tools described on this page on your behalf immediately — you do not need to navigate account settings yourself if you find it difficult.

Beyond the lee99 support team, we encourage players who are struggling with gambling-related issues to seek help from qualified counselling and support services. Speaking with a professional — whether through a community health centre, a hospital outpatient service, or a licensed counsellor — can provide additional perspectives and coping strategies that go beyond what a gaming platform can offer. Family and friends are also a valuable source of support: talking openly about a gambling concern with someone you trust is often the most effective first step a person can take.